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About Us

Insurance With a Personal Touch

About Us

Coverage Built on Trust and Experience

TWFG Pitchford Insurance is a locally owned independent agency serving Lakeway, Austin, and the greater Lake Travis area. We work with multiple top-rated carriers to find coverage that actually fits your life, not a one-size-fits-all policy pulled off a shelf.

Our approach is simple: listen first, then recommend. Whether you’re insuring your first home, growing a business, or protecting your family’s future, we take the time to understand your situation before we ever talk coverage options.

  • Independent agency with access to multiple carriers
  • Personalized coverage recommendations, not one-size-fits-all policies
  • Local team that understands Lake Travis area risks and needs
  • Responsive support before, during, and after a claim
about us

Why We Do What We Do

Our Vision

To be the most trusted insurance agency in the Lake Travis area known as much for how we treat people as the coverage we provide.

Our Mission

To help every client find insurance coverage that truly protects what matters most, backed by guidance and responsive local service.

Our Goals

To build lasting relationships with our clients, our carriers, and our community. One policy, one conversation at a time.

about us
about us

Why Choose Us

Insurance Coverage Built Around You

Choosing the right insurance coverage shouldn’t feel overwhelming. As an independent agency, we shop multiple carriers on your behalf, comparing coverage and pricing so you don’t have to. That means you get options tailored to your actual needs, not just whatever a single company happens to offer.

From your first quote to your next claim, we’re here for the long haul. We review your policies as your life changes, whether it’s a new home, a growing business, or a new driver in the family, so your coverage keeps up with you, not the other way around.

Our Team

Meet The Team

Terry Pitchford

Terry Pitchford

Agency Owner

Terry has been Terry started working in the financial services industry in 1981...

Shara Alexander

Shara Alexander

Senior Account Manager

For more than three decades, Shara Alexander has built her career on a simple...

Peggy Jo Johnson

Producer

Peggy Jo Johnson has been working for Terry Pitchford Insurance Agency for...

Mandi Chun

Producer

As a trusted Insurance Advisor, she draws upon 20 years’ experience in...

Ivan Reyes

Virtual Customer Service Representative

Ivan Reyes is a Virtual Assistant at Pitchford Financial Group, supporting...

Testimonials

What Our Clients Are Saying

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Just would like to give Shara and the whole crew a 5 star rating as they’ve always helped me with my insurance needs. Ever since my friend Michael S. recommended them. I’ve used them since, it’s probably been the better part of 4-5 years, through it all though they’ve been fantastic and the best agent I’ve ever had.

Brian Jackson

For 20 plus years I have used the Terry Pitchford Insurance Agency for my insurance needs. Auto, home, and umbrella. And I have had numerous questions and a few claims over the years. They have always known the answer (they had seen that movie before) or promptly got me the answer, no matter how complex or mundane the question. Shara and Peggy Jo have personally helped on questions, claims and quotes. They are the go-to team. I thank them.

Clarence West

I have been doing business with this insurance company for nearly 30 years, and I can honestly say that their service and commitment to their customers are exceptional. Over the years, they have helped us through some major situations, including the replacement of two roofs, a burglary, and a couple of totaled vehicles. Each time, they were there to help us navigate the process and make what could have been a very stressful experience much easier. More recently, when our homeowners insurance company decided they would no longer insure properties in Texas, they went above and beyond to find us another company with excellent coverage and a great rate. Since we no longer needed to bundle our auto insurance with our homeowners policy, they also took the time to shop around and find us better rates on our auto insurance. After nearly 30 years, what stands out most is that they have consistently looked out for our best interests. They don’t just sell insurance—they take the time to understand our needs, find good coverage at a fair price, and are there when we actually need them. I highly recommend them to anyone looking for an insurance agency they can trust. Their personal service and dedication are the reason we have stayed with them for nearly three decades.

Terees Shinn-Jenkins